Professional Property Management for Your Most Valuable Asset
At Windfeel Properties we strive to redefine the meaning of Commercial property management and the art of satisfying our property owners. We are focused on tenant relations and responsive customer service taking pride in the care and management of your building. Our mission is to provide superior property management services for our client. Our mission is simple – to preserve, enhance and increase property value for owners and deliver exceptional service to tenants to minimize tenant turnover and reduce vacancy rate. Achieving these goals requires experience and an organization of professionals whose commitment to excellence is uncompromising. With your goals in mind our property management teams are better prepared to develop day-to-day operations strategies that make both tenants and owners happy with the return on their property investments.
EXEMPLARY TRUST & TRACK RECORD
With millions of dollars in managed real estate assets, Windfeel Properties is a sought-after leader in managing even the most challenging properties. We intensively analyze our clients’ real estate holdings, help turn troubled assets around, and seek to gain the optimal level of value from each. Our team of highly-qualified industry professionals are well equipped to handle all facets of property management. We enjoy a trusted reputation and a long list of loyal clients who trust no other company but Windfeel Properties to represent their interests.
Office Buildings
TENANT RELATIONS
We realize that an important aspect of a building’s best assets are the tenants themselves. Here are some of our best practices for interacting and servicing tenants to enhance the owner’s relationships and increase tenant retentions while boosting business cooperation among adjacent tenants.
- Timely response for maintenance or administration needs
- Attention to detail in all communication
- Exceptional care for common areas
- Lease administration
- Implementing custom leasing agreements
- Work proactively to manage lease expirations and renewals
- Monitor and identify tenants whose space may no longer suit their needs. We work with owners to develop a strategy that supports the tenant’s business needs while preserving the owner’s income stream.
- Routinely solicit tenant feedback. This dialog with an emphasis on friendly casual interaction improves relations among tenants and can pinpoint areas of improvement while helping future property marketing efforts.
Facilities Maintenance
Attention to maintaining a building’s physical requirements and improving its curve appeal requires the coordination and management of a variety of vendors, from landscaping and janitorial to systems engineering and renovations.
- Building and property insurance
- Capital improvement/budget planning
- Construction management
- Construction schedules and timelines
- Supervision of general contractor bid and selection process
- Supervision of landscaping vendors
- Supervision of janitorial & maintenance crews
- Income/Expense and valuation services
- Property Tax Review
- Cash flow analysis
- 24-Hour Service Center designed to coordinate timely maintenance responses
- Advise owners on whether repair or replacement will best remedy a recurring issue
FINANCIAL MANAGEMENT & REPORTING
Our focus on the financial management area of our service allows us to focus our efforts on increasing the bottom line of our property owners and their investors.
- Budget tracking and reporting
- Income & expense reporting
- Rent collections
- Annual budget preparation and analysis
- Monthly or quarterly financial statement
- Accounts receivable and accounts payable management
- Cost control recommendations
- Cash management strategies
- Annual CAM reconciliation
PROPERTY MARKETING AND LEASING
Windfeel Properties uses marketing strategies to effectively promote our client’s properties to brokers and prospective tenants. Our goal is to seek hidden opportunities to increase the effective gross income for our clients by minimizing vacancy rates and minimizing collection losses. Windfeel Properties will only work in the capacity of owner’s representative and not as tenant ‘s representative.
Windfeel Properties provides a full range of marketing and leasing services to our clients for commercial buildings.
- Market Research
- Marketing
- Lease Negotiations & Lease Drafting
- Tenant Retention Programs
- Revenue Forecasting & Budgeting
- Broker Relations & Incentive Programs
For properties that may need to undergo renovation we have a team of experienced and Licensed Engineers, General Contractors, Electricians, Air Conditioning, Plumbing Companies that we bring together for these capital improvement projects.
Treating Your Property Like Our Own
Windfeel Properties has been entrusted with millions of dollars of real estate holdings. We take pride in being a hands-on partner and advisor, and time/cost-saving solution in every area of property ownership.
Multifamily
For Windfeel Properties, the meaning of Multi-Family Residential Property Management equates to having a unified goal of top quality service for our property owners and tenants. Our next goal is focusing on building tenant relations while taking the upmost care in the management of your building. Our priorities are simple – to preserve, enhance and increase property value for owners while making tenants feel like they live on the best place on earth. Achieving these goals requires experience and a streamlined organization of professionals with a commitment to excellence.
PROPERTY MARKETING AND LEASING
Windfeel Properties uses impactful marketing strategies to effectively promote our client’s properties to brokers and prospective tenants. Windfeel Properties will only work in the capacity of owner’s representative and not as tenant’s representative.
Windfeel Properties provides a full range of marketing and leasing services to our clients for multifamily residential properties.
- Marketing
- Market comp analysis
- Property Showings
- Lease Drafting& Administration
- Tenant Retention Programs
- Revenue Forecasting & Budgeting
- Broker Relations & Incentive Programs
For multifamily properties that may need to undergo renovation we have a team of experienced and Licensed Engineers, General Contractors, Electricians, Air Conditioning, Plumbing Companies that we bring together for these capital improvement projects.
Facilities Maintenance
Attention to maintaining a building’s physical requirements and improving its curve appeal requires the coordination and management of a variety of vendors, from landscaping and janitorial, to systems engineering and renovations.
- Timely Emergency response
- Building maintenance & Cleaning of common elements
- Property insurance renewals
- Capital improvement/budget planning
- Construction management
- Construction schedules and timelines
- Supervision of general contractor bid and selection process
- Supervision of landscaping vendors
- Supervision of janitorial & maintenance crews
- Income/Expense and valuation services
- Property Tax Review
- Cash flow analysis
- 24-Hour Service Center designed to coordinate timely maintenance responses and repairs
- Advise owner(s) on whether repair or replacement will best remedy a recurring issue
FINANCIAL MANAGEMENT & REPORTING
Our focus on the financial management area of our service allows us to focus our efforts on increasing the bottom line of our property owners and their investors.
- Rent collections
- Accounts receivable and accounts payable management
- Monthly or quarterly financial statement
- Cost control recommendations
- Cash management strategies
- Budget tracking and reporting
- Income & expense reporting
- Annual budget preparation and analysis
TENANT RELATIONS
We realize that an important aspect of a building’s best assets are the tenants themselves and we work hard to provide the care and attention they need.
- Lease administration& renewals
- Implementing custom leasing agreements
- Timely response maintenance or administrative inquiries
- Evictions
- Effective communication with Tenants
- Exceptional care for common areas
- Work proactively to manage lease expirations and renewals
- Routinely solicit tenant feedback. This dialog with an emphasis on friendly casual interaction improves relations among tenants and can pinpoint areas of improvement while helping future property marketing efforts.
AN UNRIVALED MARKET EXPERT
Founded by Reggie Winfield, an industry veteran of more than 20 years, Windfeel Properties has served a diverse array of clients ranging from first-time homeowners to multimillion-dollar real estate portfolios.
Condominium & Homeowner’s Associations [HOA]
Windfeel Properties is proud of its reputation as one of Louisiana’s most trusted condominium HOA property management services provider. Our services have been given a top rating for responsiveness and high-quality service standards by our own clients. At Windfeel Properties we understand that each condominium association is unique and we will create a customized property management program utilizing our experienced team of associates to suit your property needs. Our property management teams include licensed community association managers, assistant managers, experienced accounting staff, office management, administrative assistants and quality maintenance personnel. Windfeel Properties has also developed sophisticated alliances and networks of partners to assist and better service its clients. This network of professionals includes but is not limited to professional CPA’s, Licensed and professional contractors, attorneys and more. Below are many of the Condominium HOA Property Management services that we can customize for your property:
ACCOUNTING SERVICES
Accounts Receivable & Collection of Assessments:
- We provide ease of payment options for our owners & residents through our Online portal, ACH auto debits, or simply mailing in their payment to our office.
- We provide collection of delinquent account via monthly late Notices.
- We collaborate with Association’s attorney in the collection efforts of delinquent accounts.
- We provide Board of Directors with monthly reports of delinquent accounts.
Accounts Payable: Paying your bills on time is important, so we ensure your bills are paid on time consistently so you are not impacted with late fee penalties.
Cash Management: The daily management of Association funds is equally important as paying your bills on time to avoid overdrafts and bank fees. This is accomplished by our accounting team by daily managing the Association Funds and Disbursements.
Monthly Financial Reports: We understand the importance of decision making. That’s why we make it our priority to provide our Board of Directors with accurate and timely financial reporting so you can make informed and intelligent decisions timely.
- Timely Monthly bank reconciliations.
- Timely Monthly Preparation of Income Statement and Balance Sheet.
- Timely submission of Monthly Financials to the Board of Directors electronically.
- Association financials are published online using association websites.
Annual and Special Project(s) Budget Preparation:
- Annual budgets are prepared and reviewed with the board directors and management way in advance of the Budget meeting.
- We also work with the Board of Directors in the preparation of Special Project(s) Budget and Management.
Payroll and HR Services: We are experts at human resources management. One of our services include the management, supervision, training and development of human resources. We merge current association employees into our single payroll and HR system therefore relieving the association from the HR responsibility and liability. We evaluate existing onsite personnel and after a thorough assessment of the property needs we develop and implement new work schedules so we can measure performance more effectively.
PROPERTY MANAGEMENT SERVICES
Board Directors & Member Meetings: We attend and coordinate all Board meetings. We take care of all the details so our Board members can focus on their most important role of directing and making decisions. We keep the Board of Directors informed to stay current with state laws and any law changes in Louisiana.
Implementation and Enforcement of Board policies:
- Relieve the Board of Directors from the responsibilities of the day to day operation and administration of the Association.
- We enforce the Association Rules and Regulations by implementation and issuance of violations and fines through established fine committees.
- We monitor violations by owners and communicate with them until the matter(s) is fully resolved.
Timely Correspondence and Reporting: All issues are communicated to the Board of Directors in a timely manner daily, weekly, monthly or as needed.
Building Architectural Modifications: Handle and process all architectural modification applications by owners as instructed by the board of directors or architectural committee.
Communication with Residents: We provide friendly and responsive management services Monday through Friday and 24hour emergency line for after hour emergencies.
Cloud based Record Keeping: Our cloud based accounting-management software and cloud record keeping provides easy access to our client records allowing us to respond to owners request quickly.
Bid Solicitation, Vendor Selection and Negotiation: We assist the Board of Directors with any bid solicitation process and proposal requests from vendors. All Bids and proposals are submitted to the Board for approval before work is commenced. We also supervise and monitor vendor to ensure quality of work and that the work is completed per the scope of work provided.
Maintenance: We take care of the day to day maintenance and upkeep of the property by supervising onsite personnel and outside vendors. We coordinate all annual inspections of Fire Alarm systems, Elevator(s), Generators and other Life Safety Equipment to ensure that all life safety equipment is fully operational and pass all annual inspections free of deficiencies.
Property Inspections: We conduct regular property inspections of all Common Areas by one of our licensed Community Association Managers or field supervisors to ensure the property meets our high standards of cleaning and maintenance. During the inspections, we also look for items of potential liabilities to the Association and act accordingly. Improving and maintaining the appearance of common areas is always our top priority.
Association Website, Newsletters and Surveys: We treat all our residents with respect and professionalism and we feel that their input is valuable to our level of service. We believe in transparency and communication with our residents and owners. With this end in mind we can provide association websites where owners can have access to their accounts 24/7 as well as access to association records such as financials and meeting minutes.
COMMUNITY MAINTENANCE
Building Maintenance: Our building and common area regularly scheduled maintenance program includes such services as carpet and tile floor cleaning and polishing, painting, pressure cleaning, and irrigation repairs. We ensure that all Association equipment is kept in excellent and working condition.
Janitorial: We provide janitorial and grounds keeping services and supervision that make your community look its best at all times. Our staff regularly cleans all common area facilities such as clubhouses, recreational areas, hallways, lobbies, laundry rooms, meeting rooms, bathrooms and any other common area facility.
Landscaping: We work with professional landscaping companies and architects to assure your community’s satisfaction. This includes the following:
- Landscape design strategy.
- Landscape budgeting and financial planning.
- Landscape regular maintenance programs including plant disease prevention
- Knowledge of local, city, county, and state requirements and permits.
A Long History in the City
Windfeel Properties is a privately owned, full-service commercial real estate brokerage firm providing investment sales consulting, landlord /tenant representation, and leasing services throughout the metropolitan New Orleans area.
Hospitality
With over $20 million in managed real estate assets, Windfeel Properties is sought after for managing specialized and underperforming hotel assets, and the most challenging commercial properties. We intensively analyze performance, operations and facilities, rescue distressed assets that were not being managed properly, and have a proven track record for achieving optimal value. By drawing on our full suite of resources, brand awareness, revenue generating expertise, and understanding of operating systems and procedures, Windfield Properties has been able to achieve superior performance that maximizes property values.
Operations
Every aspect of operations is important, and must be evaluated and overseen. We ensure that all daily operations of your hotel are performing efficiently, which is crucial to your bottom line. This involves everything from guest check-ins/check–outs to cleaning rooms, ordering linens, scheduling employees, taking care of payroll and much more.
Sales & Marketing
We have the know-how, experience and market insight to maximize revenue from all sources and distribution channels. Our innovative sales and marketing efforts focus on key components of an effective customer-driven approach, designed to maximize market share from all demand generators. Each property undergoes a custom-designed sales and marketing strategy tailored to current market conditions where the property is located.
Facilities
We handle the physical management of the entire property, providing vital preventative maintenance of equipment such as elevators, HVAC and other systems. Having qualified, capable engineers and maintenance personnel is of paramount importance, because you can’t rent rooms with a sub-par facility.
Human Resources
The heart of successfully running a hotel are the people you hire. Every employee must have specific qualifications to work in any hotel we manage, including being hospitable, dedicated and customer-service oriented. We look for people who want to grow and learn. Through thorough training, we keep employees motivated, knowledgeable and eager to advance. Our managers have proven accomplishments in running a hotel and are highly sought after.